Comments on: Why DHL Sucks

By: Jake. C

Jake. C — Wed, 20 Oct 2010 08:03:03 +0000

I hate DHL! why because couple years ago I ordered a frog humidifier from amazon and it was the end of november I ordered so it would get here few weeks from christmas time! anywho they shipped it and I got it tracked and few days later it DHL stated it was in Nebraska and I was like alright 100 miles away from my hometown in SD but few days later the tracking never showed up at all and I kept going to my post office as well I annoyed my post office guy by going there every day I got the damn frog humidifier in Jan and I ordered it in November it said it would be in my home town 4 to 8 days! Im very pissed at DHL so I got to be very careful of what shipping method I use on Amazon!

By: Nixie

Nixie — Mon, 27 Sep 2010 17:32:18 +0000

Not that I want to keep on kicking this dead horse, but I have nothing but BAD things to say about DHL as well.

For example:

- I have NEVER received a shipment from them on time
- There have been packages (read: more than one) that have been LOST by them, NEVER to be found again!
- Their tracking system is so badly written, that their dates make no chronological sense

In short: Wouldn’t it be great if you grab this whole discussion on your blog, and send it to their offices? Or Amazon, so they stop using their services? PLEASE!!!!!!

By: Mike

Mike — Wed, 11 Aug 2010 22:42:03 +0000

This what happened to me …

Thank you DHL for the worst service ever. When in Kazakhstan I though it was just a local people who screwed things up all the time. Now in Canada I made sure that you have this kind of service around the globe :) And even worse, that you don’t even care. I sent e-mail to dhl.cares and never had reply. You charged me premium for express mail which arrived after 2 weeks. Your agents couldn’t even call local numbers to find out when we can accept delivery. The flat rate postage for 20$ sent at the same day arrived earlier. I believe that you have to refund 100% cause this absolutely not acceptable. I will submit this feedback on all forums in the Internet and probably will talk to my lawyer about legal actions against DHL. Thank you.

=============================

Dear MR MIKE:
Thank you for taking to submit your feedback. Your valuable feedback means we can provide you with even better products and services. Because we’ll never be satisfied just meeting all your shipping and logistics needs – we’d prefer to exceed them.
Our Customer Service Specialists will be in contact with you within the next business day.
Dear MR MIKE:
Thank you for taking to submit your feedback. Your valuable feedback means we can provide you with even better products and services. Because we’ll never be satisfied just meeting all your shipping and logistics needs – we’d prefer to exceed them.
Our Customer Service Specialists will be in contact with you within the next business day.

By: Cynthia

Cynthia — Thu, 27 May 2010 03:11:52 +0000

I’ve got the same problem by DHL. I don’t know why it sucks so much.

I’ve been tracking my package online, and today it says it’s with the courier OUT for delivery at 12:18PM, I waited the whole afternoon and it doesn’t get here at all. By 6:49PM, I received a noticed about “Address information needed, contact customer service”

Tried to call the customer service and it’s forwarded to the mailbox which IS FULL. Unbelievable!

This is freakin ridiculous, even UPS delivered my package on time and never had problems with “address information” and besides it is very unlikely to happen to someone who order stuffs online and give a wrong address, I mean, seriously?

I’m blaming it on DHL.

By: Sundar

Sundar — Tue, 18 May 2010 01:35:55 +0000

I just got off the phone talking to the retarded souls at DHL, the world wide express jokers. For three days I have being chasing one of my 2-Day overnight parcels consisting of items urgently required by one of our business customers. Instead of delivering the item the Driver has updated the tracking system with the following info; Delivery attempted; recepient refused. or More address info needed. After getting the More Address info needed msg from the tracking system my assistant contacted DHL and gave them the cell number to call if the driver has any issues. And guess what?. No delivery. Instead the tracking system is updated once again with more garbage and lies. So now it is clear, IF YOU ARE BUSINESS/PERSONAL CUSTOMER NEVER USE DHL. EVER. As a business I should be able to trust the tracking system. But DHL tracking system is filled with lies.

By: Vinny

Vinny — Sun, 09 May 2010 10:23:50 +0000

DHL is horrible! I ordered an item on ebay that was shipped on April 27th, and it was “tendered to USPS” on April 30th. It was supposed to be here in 3-5 days, BUT IT HAS BEEN ALMOST TWO WEEKS (May 9th) AND IT’S STILL NOT HERE!!

It’s no wonder these idiots went out of f’ing business, they can’t deliver a package to save their lives. I live in Philadelphia and it has apparently been sitting in Maryland for the last 10 days. They should just pull out of the US for good! I’m bought many items on ebay and they never took more than a week with USPS, FedEx, or UPS!!